Company: The Monsireaux Press
Website: https://astrus.live/
Email: support@astrus.live
Address: Yet To Be Announced
Phone: Yet To Be Announced
Our services are exclusively available to individuals who are at least 18 years of age or older. By creating an account, you represent and warrant that you meet this age requirement. Any account found to be in violation of this policy will be subject to immediate suspension, deletion, or blocking. Users who violate this requirement may be permanently prohibited from creating future accounts on our platform.
Users are permitted to create and upload content in the following formats: images, text documents, videos, and audio files. All content published by users remains the intellectual property of the respective user unless stated otherwise. Users grant Monsireaux Press a non-exclusive, royalty-free license to host, display, and distribute user content solely for the purpose of providing our services. To report violations of copyright, please send an email to "support@astrus.live".
Monsireaux Press reserves the right to modify any policies at any time for any reason deemed necessary for the improvement of our services or compliance with applicable laws. All users will be notified immediately following any policy changes through email notification and prominent display on our platform. Continued use of our services after notification constitutes acceptance of the modified terms.
All users are required to abide by our Community Guidelines to maintain a safe, welcoming, and inclusive environment for all participants. Violation of community standards may result (but is not limited to) in content removal, account suspension, or permanent termination of services.
Users may purchase goods and services through our platform. All commercial transactions are subject to our Exchanges & Returns Policy as well as the Refunds Policy. The primary provider for Boutique d'Astrus is Payhip so you are also subject to their terms and policies. Payment processing is handled through secure third-party providers such as Stripe, and all transactions are subject to applicable taxes and fees.
All content, trademarks, copyrights, service marks, and other intellectual property displayed on our platform are the exclusive property of Monsireaux Press unless stated otherwise. Users are prohibited from reproducing, distributing, modifying, or creating derivative works from our proprietary content without explicit written permission from Monsireaux Press. To report violations of copyright, please send an email to "support@astrus.live".
Monsireaux Press may offer promotions and contests from time to time. These activities are subject to specific terms and conditions that will be provided at the time of each promotion or contest. We do not offer sweepstakes. Participation in promotions and contests are voluntary and subject to eligibility requirements and certain legal requirements.
To the fullest extent permitted by applicable law, Monsireaux Press and its subsidiaries, affiliates, officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising from your use of our services, even if advised of the possibility of such damages.
These Terms of Service are governed by and construed in accordance with the laws of the State of Colorado and the United States of America. Any disputes arising from these terms shall be resolved in the appropriate courts of Colorado, and users consent to the jurisdiction of such courts.
We may collect various types of personal information including, but not limited to: payment information (credit card details, billing addresses), personal identification information (names, email addresses), shipping addresses, and usage data related to your interaction with our services.
We do not sell, trade, or otherwise transfer your personal information to third parties without your explicit consent, except as described in this policy or as required by applicable law. We may share information with trusted service providers who assist us in operating our platform, conducting business, or serving users.
If you are a resident of the European Union, you have the right to access, rectify, erase, restrict processing, object to processing, and data portability regarding your personal information. You may also withdraw consent at any time. To exercise these rights, please contact us at support@astrus.live.
California residents have the right to know what personal information is collected, the right to delete personal information, the right to opt-out of the sale of personal information, and the right to non-discrimination for exercising CCPA rights.
Under California Online Privacy Protection Act, we permit users to visit our site anonymously and will notify users of any privacy policy changes on this page. Users can change their personal information by logging into their account or contacting us directly.
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If user data needs to be retained longer than 180 days, we will only do so with the direct consent of the user. Otherwise, personal data will be deleted or anonymized after 180 days of account inactivity.
We use collected information to provide and improve our services, process transactions, communicate with users, personalize user experience, comply with legal obligations, and protect the security and integrity of our platform. We may also use aggregated, non-personal information for analytical and research purposes.
All customers are entitled to a comprehensive 30-day money-back guarantee to ensure complete satisfaction with their purchase. This guarantee reflects our commitment to quality and customer satisfaction, providing peace of mind for all transactions. We may take any appropriate action to ensure this policy isn't abused and determine on a case-by-case basis.
Both digital and physical products or services purchased from Monsireaux Press may be refunded at our discretion. But, only provided if the refund request is submitted within 30 days of receiving the product or services.
To request a refund, customers must contact us via email at support@astrus.live with their order information, reason for refund, and any relevant details. Our customer service team will respond within 24-48 hours to process your request and provide further instructions.
Products that are not eligible for refunds will have a clear statement in their product description indicating such restrictions. After the 30-day satisfaction period expires, no refunds will be provided unless required by applicable consumer protection laws.
Once a refund is approved, processing typically takes 1-3 business days. Refunds are issued to the original payment method used for the purchase. Customers will receive confirmation once the refund has been processed.
Only physical products purchased directly from Monsireaux Press are eligible for exchange. Digital products and potentially certain customized items are not eligible for exchange but may qualify for refunds under our Refunds Policy.
All requests for exchanges must be initiated within 30 days of receiving the product. This timeframe ensures the customer is satisfied with the product and allows for proper processing of exchange requests while maintaining inventory management standards.
Once Monsireaux Press receives the returned product, the exchange will be processed within 24 to 48 hours during business days. Customers will receive tracking information for their replacement item once it has been shipped.
Customers have 14 days from the date of exchange approval to return the product to Monsireaux Press. Failure to return the item within this timeframe will result in automatic cancellation of the exchange request. Products must be returned in original condition and packaging.
Items can only be exchanged for similar products within the same price range and product category. Price differences may apply for upgraded items, while credits will be issued for downgrades. Special orders and limited edition items may have additional exchange restrictions.
The cost of returning a product to Monsireaux Press for exchange purposes will be covered in its entirety by us. We will provide prepaid shipping labels and instructions to ensure a smooth return process for our customers.
Monsireaux Press is committed to maintaining an inclusive, respectful, and welcoming environment for all users. No person using our platforms shall discriminate against another person based on genetic information, race, ethnicity, language, national origin, gender identity, sexual orientation, religious or spiritual beliefs, age, disability status, socioeconomic background, or any other protected characteristic that has not been listed.
All users are expected to communicate respectfully and constructively. Harassment, bullying, threats, hate speech, or any form of abusive behavior will not be tolerated. This includes both direct interactions and indirect references that could create a hostile environment for other users.
Users must ensure that all content shared on our platform is appropriate. Content that promotes violence, contains explicit material inappropriate for general audiences, infringes on intellectual property rights, or violates applicable laws is strictly prohibited. Any content that can be labeled as NSFW such as pornography is strictly prohibited.
Users must respect the privacy and safety of other community members. Sharing personal information of others without consent, stalking, doxxing, or engaging in any behavior that compromises the safety or privacy of other users is strictly forbidden.
Violations of these Community Guidelines may result in (but is not limited to) content removal, account warnings, temporary suspension, or permanent termination of account access. The severity of consequences will be determined based on the nature and frequency of violations. Users may appeal enforcement actions by contacting support@astrus.live.
Users are encouraged to report violations of these guidelines to help maintain a positive community environment. Reports can be submitted through our platform's reporting system or by contacting support@astrus.live. All reports are investigated promptly and confidentially.